Madurai does not know what is customer service!?

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Here is one experience on a customer service of a small business owner.

I wanted to get a quote for my printing needs in Madurai. I tried to look up in Internet, which was not a fruitful experience. Then I decided and just went on a bike ride to find out a publications who would help me for my publication needs and printing needs.

I was told by an old person I should search near Arya bhavan in madurai town area. When I was going towards Arya Bhavan, I encountered one offset shop. I visited that shop and I was not greeted great. Even though I was identified as a great prospect, if I would have been treated well there, I would have proceeded on my business with that guy. But I was not given that treatment and I decided not to go with that business. As a small business owner, he/she takes over the business started by his/her father or grandfather. Hence they do not know about the customer service and the relationship.

The vendor had a frustrated face and was hesitant and frustrated for giving me a quote. Unbelieveable!!! Hello - I am giving you business. i don't feel that my business will be taken care if I do business with this guy....

Another scenario - I was asking a madurai based business person for my software needs. Again I am a customer - I asked for a quote and this person said he will get back to me and never came back - It is been one full day and I did not get any response. In fact, I have even mentioned that it is very important and I need this done very fast.

On other hand, I had to give this business/project to a Coimbatore based web design company - who has been very responsive and my business is being taken care very well!!

I don't think all of the business owners are like this, but some has to wake up. Madurai does not seem to be very friendly already for Business - on top of this some business owners have to wake up and learn about customer service in Madurai!!

I am surprised to see this kind of a thing happening in Madurai, where business had been done with very much customer centric focus.