Want to keep your customers? Set them free!!!

Imagine a retail store in which the staff blocked your way when you tried to exit without making a purchase. Imagine a TV network that discouraged switching channels by showing the end of one program and the beginning of the next simultaneously. Imagine a doctor's office that refused to transfer your medical records when you decided to change providers.....

Very impressive article, I found in Business Week!!

Please read on what Jesse James Garret has to say...